Terms of Service

These Terms govern your access to and use of Socialligator (the "Service"), provided by [COMPANY NAME], [REGISTERED ADDRESS], registered under [SIREN / REGISTRATION NUMBER] ("we", "us"; see our legal notice). By creating an account you agree to these Terms. If you don't agree, don't use the Service.

1. Account

You must be at least 16 to use the Service. You're responsible for keeping your login credentials safe and for activity under your account. Email support@socialligator.com if you suspect unauthorised access.

2. Acceptable use

You agree NOT to:

• Use the Service to send spam, phishing, or illegal content.
• Reverse-engineer, resell, or white-label the Service without a written agreement.
• Attempt to bypass rate limits, credit quotas, or plan restrictions.
• Generate content that violates the law or third-party rights (copyright, trademarks, privacy).

3. Your content

You retain all rights to the content you create or upload. By using the Service you grant us a limited licence to process your content solely to provide the Service to you. We will never sell your content or use it to train AI models.

4. Your visitors and contacts

For the sites, funnels and feedback hubs you publish and the contacts you store, you are the data controller and we process that data on your behalf, as described on published sites and funnels. You are responsible for having a lawful basis for it, for your own privacy notice and, where required, for your visitors' consent.

5. AI outputs

AI-generated content is provided as-is. You are responsible for reviewing and verifying outputs before using them commercially. AI-generated content may occasionally be inaccurate, and different users may receive similar outputs for similar inputs.

6. Subscriptions, credits & billing

• Paid plans bill in advance on a monthly or annual cycle.
• You can cancel at any time from the Billing page; access continues until the end of the paid period.
• At each renewal your credit balance is brought back up to your plan's monthly allowance if it is below it. Monthly allowances do not stack, but credits above the allowance, such as top-up packs, stay in your balance. Free plan credits are granted once.
• Fair use of AI: AI usage is capped at $50 of AI provider cost per user per calendar month (UTC) by default, whatever your credit balance. If you reach it, AI features pause until the next month; contact us if you need more.
• Refunds are handled case-by-case within 14 days of purchase.

7. Third-party integrations

Connecting external platforms (payment providers, email services, ad and social platforms) is at your discretion. We are not responsible for the availability, accuracy, or legal compliance of third-party services.

8. Service availability

We strive for high availability but don't guarantee uninterrupted service. Scheduled maintenance will be announced in advance when feasible.

9. Termination

You can delete your account at any time. We can suspend or terminate accounts that violate these Terms; we'll give notice and a chance to export your data except in cases of severe abuse.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of these Terms is limited to the amount you paid us in the 12 months preceding the claim.

12. Governing law

These Terms are governed by the laws of France. Disputes will be resolved in the courts of Paris, France, unless local consumer law provides otherwise.

13. Changes

We may update these Terms. Material changes will be announced by email at least 14 days before they take effect.

14. Contact

Questions? Email support@socialligator.com.